Q: What form of online payments do you accept?
We only accept credit cards on selected payment sources, otherwise payment can only be made via debit cards.
Q: Is the online payment service safe and secure?
All online card payments are protected by Transport Layer Security (TLS), which is a modern method over the commonly known Secure Socket Layer (SSL) method. This payment method uses RSA 2048 bits to encrypt the data between your browser and our payment gateway, which is Access Group.
Q: Do you store card details?
We do not store or access your card details. Your payment is directly processed by the payment management division of Access Group, a leading provider of secured online payment services to local government.
Q: Will I receive a receipt after payment?
Yes, the system automatically generates a receipt once you have made the payment. You can view or download the receipt through your browser. If you have provided your e-mail id, then you will also receive the receipt through a system generated e-mail.
Q: Why was my payment refused?
We only accept credit cards on selected payment sources, otherwise payment can only be made via debit cards. If you have used a debit/credit card for your payment and the payment is refused, it may be because your bank or building society has refused the payment. Please contact them directly to check the status of your payment.